customer service

Great servers deserve great tips. So, does automatic gratuity mean tips are handled?

I definitely know how this guy feels.  This guy has been on the phone with customer service for over three hours and can't get the answers he needs.  We've all been stuck in these crazy phone system loops and they are brutal.  "I'm not going to dwell in your private joke twilight zone any longer" is probably my favorite line from this guy.