Michigan Restaurant Chain Closes, Customers Furious After Buying Gift Cards

JR’s Hometown Grill and Pub, with multiple locations in south-central Michigan (Brooklyn, Milan, Adrian, and Tecumseh), is closing its doors for good. As of this week, three out of the four locations have already shut down for good, and the fourth will be closing this Sunday.

See Also: Why is This Popular Restaurant in Birch Run Closed?

Some customers are not happy with the situation, especially all those who bought thousands of dollars in gift cards over the holidays. Those customers will have to kiss their gift cards goodbye since the Milan, Brooklyn, and Tecumseh locations closed earlier this week. Other customers only have until this Sunday to use theirs at the Adrian location.

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According to WNEM, a lot of customers took advantage of a sale in late 2023 where they paid cash for a gift card that was worth double what they paid.

The biggest frustration is that [the owner] pushed sales hard every year for Black Friday. He would do a deal, sometimes it would be a 25% off, a 40% off. This past year it was 50% off. Cash only. And so people like my dad, buy the gift cards to last them through the year. And so all of that money just gone with no real opportunity to get it back.

That same customer says their entire family has around $2,000 in gift cards that will go to waste due to the closures.

That's just one example of the many people who won't be able to use their gift cards at R’s Hometown Grill and Pub.

Why is JR’s Hometown Grill and Pub Closing?

Owner Robert Loudermilk said the closure is due to the impact of the COVID-19 closures in 2020, rebuilding staff, increasing costs of operations, and decreased sales.

This guy shared a video on Facebook after finding out the Brooklyn location had closed.